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Q:You mean I don't have to call to place an order? A:Not Here!! If you know what you want, why not use  today's technology and security encryption? We offer a convenient method of shopping by allowing you to make the order on online and then stepping you thru the account setup and ordering process. If you need help, don't hesitate to contact us for instructions by email click here, or skype "yubo_cecilia" !Q:So how do I place an online order? A:To see additional product information, click on the thumbnails (small photos) in the category you are interested in. This action will open up a larger photo with lots of product detail including links for color charts, how to measure/how to pay, order sheet and the like. There are fields for you to select the size, color or other particulars for the product you are interested in. Go ahead try it! Q:What forms of payment do you accept? A:We accept PaPal! We apologize but due to a system limitation, we cannot accept paper/electronic checks or money order. We hope to offer this type of payment in the future. Click here to know how to pay! Q:What are your methods of shipping? A:We place priority on UPS Service. Therefore, if you chooseDHL, FedEx, or TNT, you have to pay extra. The charge depends on which shipping method you choose. Q:Do you have a catalog? A:We do not have a general catalog at this time. To keep our products fresh and trendy requires constant change. Therefore the web is the best form of an up-to-date catalog. Q:Can you make a dress according to the pics that I provide? A:Sure, no problem. We can certainly custom dresses according to the pictures you give us. If you’d like to have such service, please e-mail us at Click here and send the pics of your dreamed dresses, then we will give you quoted price. Q:Can you custom make it according to my measurements? A:Sure, the dress is always custom-made according to our honorable customer’s special requirements. So, we suggest you’d better find a professional to help you get your own exact measurements, rather than rashly choose a standard size which is not fit for you. Q:What types of fabrics are used to make gowns?  A:Chiffon \ satin \ Tulle etc. We can send you swatches of the dress if you pay extra shipping. Q:How long can I get my dress? A:Usually, it will take 15-20 days to make the dress and 3-7days to deliver to your country. But it depends on where you are from. Q:Can you put small shoulder straps on this dress? A:We can add removable shoulder straps if you required. And it is Toll-free! Q:Does this dress come with bra cups? A:Yes, the dress has removable bra cups. However, we suggest you’d better use your own. Q:Can I order my gown in a silk fabric? A:Yes, no problem. But it will need some extra fees, because silk fabric is much more expensive than others. If you would like to have your dress done in a silk fabric, please contact us by email click here. We will give you quoted price. Q:What is your money back guaranteed policy? A:Please read return policy section. Click for details. Q:How would I know my payment has been received, or my item have been shipped? A:We will send you an email once your payment is received, and a daily email will be sent to inform you the process of your order. After delivering your dress, we will give you the tracking number and the tracking website. Q:Could I choose the color of the dress? A:Yes. Please choose the color from our color chart or send us a picture of the color you’d like to have. Q:Can I make modifications to any gown? A:Sure, no problem. But it will need some extra fees. Q:May I have to be responsible for Customs Duties and Tax, etc? A:1.When placing an order here online, you will be considered as an importer. In this case, you should follow all the laws and other requirements of the country or area that your items will be delivered to. 2.Custom policies are quite different depending on different countries. Your items may be subject to import duties and any other extra charges for custom clearance. 3.We have no control on these situations, so please don’t assume responsibility for any local customs laws, duties and taxes after selling. We suggest you contact with your local customs office for further information. 4.If the package is refused due to your refusal to pay customs tax or duties, and you claim dispute, we have the right to ignore this dispute and do not cover the refunds. Q:Can you offer combined shipping? A:Yes. You can choose combined shipping if you purchase over 1 items at one time. Additional shipping cost is USD35.00. Errors and Omissions 1.Prices and product availability are subject to change without notice. While we strive for perfection, typographical and/or photographic errors can occur. 2.While we reserve the right to revoke any stated offer, we are not obligated to sell items at miss-marked prices. 3.Contact our customer service department if you feel an error has occurred. We will work to satisfy all involved. |
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